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Switchboard Representative - WMH - 0.5 FTE (Benefits)

Location:  Waukesha
Shift Type:  Day/PM Rotation
Weekly Hours:  20

ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org

 

Schedule: Shifts vary from 1400-1930 and 1500-2300 including weekends

Part Time no Benefits

FTE: 0.50

What You Will Do:

The Switchboard Representative operates the communications systems within the hospital; to include the telephone system console, emergency communications equipment, paging system and physician registry system. Handles all hospital incoming calls using assigned scripting and other tools and references to appropriately interact and follow through on questions and inquiries of the customers.

 

Additional duties include:

  • Greets all incoming internal and external callers using the assigned phone etiquette scripting.
  • Prioritizes incoming calls by assessing and analyzing information to identify immediate emergency needs.
  • Handles confidential information appropriately by protecting and disclosing information to only those authorized.
  • Demonstrates technical knowledge and competence in the departmental procedures to accurately perform all of the hospital emergency perparedness codes and other tasks required. 
  • Maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
  • Understands and follows all Switchboard departmental processes implemented.
  • Performs all other duties as assigned.

 

What you will need:

  • High School Diploma
  • At least two years of customer service experience preferred

 

ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.

 

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.