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ServiceNow Architect & Developer - ProHealth Care - Full-Time

Location:  Waukesha
Job Type:  Days - 1st Shift
Weekly Hours:  40

We Are Hiring:


ServiceNow Architect & Developer - ProHealth Care - Full-Time  


Begin your story with ProHealth Care's IT team. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.


Schedule Details: Monday - Friday 8:00 - 4:30  

From $85,000


About Us:

The PHC Information Technology Division supports our community - focused healthcare system’s primary care facilities, hospitals, home health care, hospice services, long term care and senior residence communities, health and fitness center.  We have attained national recognition for our pioneering approach to business intelligence and population health management.  We were the first system to use Epic’s Cogito data warehouse in a production environment which afforded our ACO a method for managing their population’s health.  We have successfully attested for Stage 1 of meaningful use for our hospitals and physicians, as well as have attained Stage6 designation on the HIMSS Analytics EMR Adoption Model (EMRAM).  We continue to be a leader in providing effective technology in support of our organization’s healthcare strategies.


Why Join ProHealth Care: 


We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.


This Position Will Offer You:


  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

What You Will Do:

Responsible for the overall support of ProHealth’s service management system, Service Now.  Primary responsibilities for this role include platform architecture and development, as well as system administration.  Work with leaders within IT as well as throughout the organization to help drive roadmaps for implementations and adoption.  Will participate in the Enterprise Architecture group, and work closely with cross-functional teams to design solutions for complex business processes.   


  • Lead and mentor a small application development team
  • Architecture design and roadmaps
  • System development for new implementations, system/MID server integrations, and general enhancement requests
  • System platform upgrades (currently Madrid)
  • Development of standards and procedures
  • Delivering end-user training
  • Root cause analysis



  • Associate's Degree required. Bachelor's Degree preferred. Will consider education & experience in lieu of a degree. 
  • At least 3, with 4 or more preferred, years of experience with Service Now.
  • Familiarity with Service Now Core Platform and ITSM modules, other modules preferred.
  • Familiarity with Javascript, Python and .NET.
  • Familiarity with both Waterfall and Agile development.
  • Service Now Administration and Development certifications preferred.
  • ITIL certification preferred.
  • Familiarity with SharePoint preferred.





About Us:


Learn more at


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee