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Patient Accounts Billing & Follow Up Rep 1.0 FTE

Location:  Waukesha
Job Type:  Days - 1st Shift
Weekly Hours:  40

We Are Hiring:


Patient Accounts Billing & Follow Up Rep 1.0 FTE  


Begin your story with ProHealth Care's corporate team. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.


Schedule Details: Monday - Friday 7:00 am - 3:30 pm for orientation period. After orientation schedule can also be 7:30 am - 4:00 pm OR 8:00 am - 4:30 pm.  


From $16.50/Hour



For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas – providing outstanding care across a full spectrum of services. We strive to continuously improve our community’s health and well-being by combining skill, compassion and innovation.  All members of our team – whether clinical or non-clinical – have a direct impact on the delivering on our brand promise “The Way You Should Be Treated”. Employees in our corporate departments are a vital part of our overall success and in turn indirectly help us provide exceptional patient care.


Why Join ProHealth Care: 


We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.


This Position Will Offer You:


  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

What You Will Do:

Our patient account department is a dynamic work environment where professionals are given the opportunity and tools to use initiative and problem solving skills to resolve medical bills as quickly as possible. The Patient Account Rep must possess a strong work ethic and must take the initiative to adapt their approach to resolve patient accounts as accurately as possible. This includes the ability to communicate in a courteous and professional manner. If you like to be challenged by learning new things, and want to apply those new ideas to better serve our patients, then this is the job for you. *CA#LI-VS


Must have knowledge of professional or hospital insurance billing.  Uses analytical abilities to effectively identify and resolve simple and complex problems.


What you will need:

  • High School Diploma or equivalent required
  • At least two years, with four or more preferred, of billing experience for hospital and/or professional billing.
  • Demonstrated knowledge of the health care industry, insurance terminology, medical terminology and medical billing and follow-up for hospital and professional claims. 
  • Excellent customer service and follow-up skills. 
  • Ability to understand the system's adjudication process in determining how a claim has been paid. 
  • Ability to diplomatically work with a variety of customers and actively listen to successfully determine the customer's needs.
  • Ability to successfully analyze and independently resolve simple and complex issues.
  • Successful at identifying repetitive and complex issues that need to be escalated for consideration.
  • Understands payer and federal regulations.
  • Proficiency with computerized patient accounting systems.

About Us:


Learn more at


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.*CA

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee