Lab Client Services Specialist - Waukesha Memorial - Pool/As Needed
ProHealth Care offers a system-wide laboratory operation with core hospital labs at Waukesha Memorial and Oconomowoc Memorial as well as two clinic-based laboratory sites in Waukesha County and performs over 8 million tests annually. Our Lab services operate out of state of the art facilities and include clinical testing in the areas of Histology, Cytology, Hematology, Coagulation, Clinical Chemistry, Urinalysis, Immunoassay, Microbiology, Transfusion service, EIA, and Molecular Biology. ProHealth Care offers a vibrant outreach program, providing laboratory testing to numerous specialty hospitals, physician offices, and nursing home facilities. We have PhDs on site who work closely with lab employees to monitor quality, identify, access, and implement new technology. The Laboratory has certification and accreditation through the College of American Pathologists (CAP) Joint Commission (JCAHO), American Association of Blood Banks (AABB) and Clinical Laboratory Improvement Act (CLIA).
Hours: Laboratory Technical background (MT / MLS / MLT) is requested, although this position has little to no lab testing performed in the role. Client Services Specialist Position will be responsible for packaging of various lab specimens for referral testing. Position is also responsible for troubleshooting order entry errors, result interpretation assistance, specimen collection questions, transcription of reference lab results, and QC of referred testing, phone notification to clinical providers for critical and significant lab results, and other laboratory customer service duties as assigned. Strong Microbiology background is a plus. Potential to cross train in the Microbiology rapid testing / culture setup area. Familiarity with CAP standards and CAP inspection process is a strong advantage for this position. Scheduled shifts are Monday - Friday 0730-1600, 0830-1430, or 1430-2000 Saturday and Sunday 1000-1600 Weekend and evening availability is expected for pool employee to aid in covering department PTO as needed. Depending on relevant prior experience of candidate, must have availability to train weekdays for approximately 4 weeks Monday - Friday 0730-1600 before being competent to work alone on weekends in the department.
Full Time / Part Time: Pool/As Needed - no Benefits
FTE: 0.01
What You Will Do:
Client Service Specialists have a multitude of responsibilities, which includes packaging of lab specimens for referral testing. Position is also responsible for troubleshooting order entry errors, specimen exception handling, result interpretation assistance, and specimen collection questions. Client Services specialists are responsible for transcription of reference lab results, Quality Assurance of referred testing, phone notification to clinical providers for critical and / or clinically significant lab results, and other laboratory customer service duties as assigned.
What You Will Need:
- Medical Technologist (MT) or Medical Lab Technician (MLT) preferred
- 2 or 4-year degree in Science/Biology with related hospital or clinical laboratory experience required
ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org.
ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee