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Home Care Scheduler - Onsite Pewaukee - .9 FTE

Location: Waukesha

Job Type: Days - 1st Shift

Weekly Hours: 36

We Are Hiring:

Begin your story with ProHealth Home Care & Hospice. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.

Schedule Details: This .9 FTE commits to 36 hours per week, 4 full days and 1 half day per week. Holiday rotation required, though only work half day each holiday. This position is required to work onsite at the Riverwood Admin building. This is not a seasonal or temporary position.

About Us:

ProHealth Home Care is one of Wisconsin's most comprehensive sources of medical care and hospice care provided in the home. We provide a seamless continuum of care for people of all ages. ProHealth Care offers quality in-home hospice care and in-home skilled nursing care, as well as a 15-bed residential, free standing, inpatient hospice. We are proud of our 4.5 star rating and our exceptional patient satisfaction scores that put us in the top 11% in Wisconsin and top 17% nationally!

Our highly skilled team provides a wide array of services, including medication education and management, injections and intravenous therapy, wound care, nutritional counseling, bowel and bladder management and much more. Physical, occupational and speech therapists address home safety concerns, strengthening and rehabilitation needs. Our licensed social workers offer assistance with community resources, financial assistance and supportive care and counseling to patients and families.

Why Join ProHealth Care:

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

This Position Will Offer You:

Engaging and community focused culture
Competitive Salaries
Opportunity for professional career growth
Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

Job Summary

The Home Health Scheduler is responsible for coordinating all activities related to scheduling staff and patient assignments for ProHealth Home Care and Hospice. Specifically, accurate scheduling, registering and entering data of patient information into the Epic system.

Responsibilities

Enters employee and patient schedules accurately into the computer-scheduling program to generate employee and patient schedules. Promptly handles and documents changes due to patient or employee cancellations with appropriate notification of patient and/or staff. Provides agency personnel with current demographic information related to assignments.

Schedules staff for orientation to special skilled cases in a consistent manner as directed by coordinator.

Gives timely input to coordinator/manager and other staff to coordinate staffing issues such as admissions, high volume and problem-prone cases. Advises coordinator/manager in a timely manner of staffing needs such as overtime assignment and replacement staff.

Consults with the coordinator/manager regarding problems related to scheduling and/or personnel or when joint visits are scheduled.

Communicates and documents all cancellations, schedule changes and employee status changes to patients and to appropriate agency personnel. Completes updating of all scheduling records prior to shift change and weekends with copies provided to designated personnel.

Addresses patient concerns promptly and courteously. Brings to the attention of the coordinator and/or manager, potential problems or special concerns regarding patients and personnel.

Receives and records all messages from patients, and reports from staff appropriately, and forwards to R.N. case manager and other appropriate staff.

Assists with telephone contacts for the agency as requested, relaying messages and/or transferring calls to appropriate agency personnel in a courteous and prompt manner; determines prioritization of incoming messages and acts accordingly.

Assigns requested HCA.

Participates in aspects of the orientation of new staff, including scheduling of observation visits.

Coordinates staff schedules with PTO, holiday and weekend rotation.

Education

High School Diploma - or equivalent

What You Will Do:

What you will need:

High school diploma or equivalent.
At least 1 year of related scheduling and/or health care experience preferred.
Experience with Epic EMR preferred.

About Us:

Learn more at ProHealthCare.org/Careers.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

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