Food Service Call Center - Mornings or evenings part time - Waukesha

Location:  Waukesha
Job Type:  Day/PM Rotation
Weekly Hours:  16

We Are Hiring: Food Service Call Center - Mornings or evenings part time - Waukesha  


Begin your story with ProHealth Care Food Services. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.


Schedule Details: This position is a pool position working as needed. Both AM and PM shift availability is requested. AM shift hours start at 5:30am and end at 2:00pm. Mid shift hours are 11:00am - 7:30pm. PM shift hours start at 2:00pm and end at 7:30pm. Every other weekend and a rotating holiday schedule are required.  


About Us:


Within our open concept dining spaces, patrons can find amazing cuisine ranging from gourmet hand crafted salads, scratch made comfort-food recipes, and our own interpretation of ethnic and global cuisine. Grab-and-Go items offer excellent nourishment for those on the move, and our weekly specials and promotional events provide the necessary Spice-of-Life variety. Our High-End Catering Team can compete with any 5-star establishment and easily erases the stigma attached to “Hospital Food”. We are also proud to support our local vendors by brewing and serving Door County Coffee in addition to sourcing the freshest ingredients available. No need to continue your search; culinary excellence awaits!


What You Will Do:

The Dietetic Assistant performs a variety of operational and clerical tasks to assure optimal nutritional care to patients, and acts as a communication link between hospital patients, nursing units and the Food and Nutrition Services Department. 




  • Works with EMR (electronic medical record) and hospital room service system to get the most recent diet information on each patient.
  • Monitors EMR to make sure all food allergy information has entered the hospital room service system.
  • Processes new diets and chages as required in a timely manner
  • Promptly answers/responds to phone calls/voice mail in order to accurately assist the caller
  • Guides patients on menu selection with regards to dietary restrictions
  • Able to track patient’s carbohydrate counts and sodium levels based on prescribed dietary restrictions
  • Ensures accuracy of room trays by checking/read back selections to patients
  • Updates pertienent menu and noursihment orders with care and accuracy
  • Is able to answer general questions on approved diets
  • Notifies the Clinical Dietitian of patients who have diet questions and/or who are not following prescribed diet.
  • Clarifies diet orders using the dietitian or nursing staff if not clearly understood.
  • Able to utilize Microsoft Excel software
  • Able to perform data entry tasks as assigned
  • Able to complete basic food preparatory tasks as assigned



  • High School Diploma/GED preferred
  • 2-4 years of relevant work experience
  • Must be proficient in Microsoft Windows and Office Suite


About Us:


Learn more at


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


This Position Will Offer You:


  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee