Clinical Support Associate II
Clinical Support Associate II
About Us: ProHealth Care's Waukesha Heart and Vascular Center provides exceptional cardiovascular care. Our Electrophysiology Clinic specializes in diagnosing and treating heart rhythm disorders. We are seeking a compassionate and detail-oriented Clinical Support Associate to join our team and contribute to our mission of delivering top-quality patient care.
Position Overview: The Full-Time Clinical Support Associate will support the Electrophysiology Clinic by assisting healthcare professionals in providing high-quality care to patients with heart rhythm disorders. This role involves a variety of clinical and administrative tasks to ensure smooth operations and effective patient management.
7:30-4:00 or 7:00-3:30 with variability by days; Primary location - Heart & Vascular Center on campus of Waukesha Memorial Hospital.
Key Responsibilities:
- Patient Support: Assist in the preparation and examination of patients, including taking vital signs, preparing patients for procedures, and ensuring patient comfort.
- Administrative Duties: Schedule patient appointments, manage patient records, and coordinate with other departments for seamless patient care.
- Clinical Assistance: Prepare and maintain examination rooms, assist with diagnostic tests and procedures, and manage medical supplies.
- Communication: Serve as a liaison between patients and healthcare providers, addressing patient inquiries and providing information about treatments and procedures.
- Documentation: Accurately document patient information, medical histories, and treatment plans in electronic medical records (EMR) systems.
- Compliance: Follow infection control protocols and ensure adherence to safety standards.
Qualifications:
- Education: High school diploma or equivalent; Medical Assistant Certification or equivalent preferred.
- Experience: Previous experience in a clinical or healthcare setting is highly desirable.
- Skills: Strong organizational skills, attention to detail, and the ability to multitask. Proficiency in EMR systems and basic medical procedures.
- Communication: Excellent interpersonal and communication skills with the ability to work effectively in a team environment.
- Certifications: CPR certification required. Additional certifications such as Medical Assistant (MA) or Certified Clinical Medical Assistant (CCMA) WI EMT B, WI LPN are preferred but not required.
Why Join Us?
- Competitive Salary: We offer a competitive salary based on experience.
- Benefits: Comprehensive benefits package including health, dental, and vision insurance, retirement plan options, and paid time off.
- Professional Development: Opportunities for continued education and career growth within the organization.
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Work Environment: A supportive and collaborative work environment
Last year, our more than 5,000 employees and providers spoke up about their love for their jobs and the work that they do, leading Forbes to name ProHealth Care as a best-in-state employer in Wisconsin. We know that a welcoming culture is built every day, and we want you to be a part of it. After all, it's the way you should be treated.
Watch this short video to get to know us better, imagine how you can help make a difference, and then #beginyourstory with ProHealth Care.
What You Will Do:
Provides direct care to patients under the supervision and delegation of the Nurse Practitioner, Physician Assistant or Physician within ProHealth Medical Group. Provides care in partnership with the patient and their family, with the goal of supporting an optimal healing community.
- Support ProHealth Care's Mission, Vision, and Values while adhering to the ProHealth Experience customer service goals.
- Efficiently prepare exam rooms by setting up proper equipment and supplies, following standard rooming workflows to prepare patients for provider exams, obtaining vital signs, health history verification, and ensuring accurate documentation in the EMR
- Clean exam rooms after each patient visit and maintain sufficient stock of supplies.
- Answer patient calls, obtain medical information, report test results, administer medications and vaccinations, prepare sterile fields, and assist with procedures as directed by providers.
- Perform therapeutic treatments, health screenings, specimen collection, Point of Care testing, and assist with splints or wound care under supervision.
- Respond to urgent situations, call for clinical assistance as needed, and assist in maintaining clinic medications, vaccinations, supplies, and equipment.
- Float to other departments or clinic locations as assigned by PHMG Leadership.
What you will Need:
- High School Diploma or Equivalent
- Completion of Medical Assistant, EMT, LPN, or other equivalent clinical training program
- 1 Year of experience
About Us:
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #CA *CA #LI-CJ #MedicalAssistant Medical Assistant Job #EMT EMT Jobs
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee