Clinic Operations Manager - ProHealth Medical Group - Pewaukee Clinic

We are seeking a dynamic and experienced Clinic Operations Manager to lead our Pewaukee Clinic. This role is pivotal in ensuring operational efficiency, provider engagement, and the delivery of high-quality patient care. The Clinic Operations Manager will oversee a dedicated team of 40 direct reports.

Key Responsibilities:

Staffing & Provider Management:

• Oversee the recruitment, hiring, and performance management of providers, including nurse practitioners, physician assistants, and physicians.
• Develop and maintain provider schedules to ensure adequate coverage across the clinic.
• Manage time-off requests and resolve scheduling conflicts efficiently.

Operational Oversight:

• Serve as the primary point of contact for patient concerns, incident reporting, and feedback follow-ups.
• Address operational challenges and provider issues in real-time to maintain seamless clinic operations.
• Monitor and manage performance metrics, including quality of care, patient satisfaction, and financial indicators.
• Ensure compliance with organizational policies and state/federal regulations.

Collaboration & Communication:

• Collaborate closely with physician leadership and other stakeholders to resolve clinical and operational issues.
• Communicate patient concerns and performance feedback to providers constructively.
• Support the development and implementation of strategic initiatives aimed at enhancing patient experience, provider engagement, and operational efficiency.

Administrative & Financial Responsibilities:

• Manage provider expense reports and track continuing medical education (CME) activities.
• Assist with the recruitment and onboarding of new providers.
• Maintain accurate records for payroll, CME, and required education compliance.

About Us:

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.