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Switchboard Representative- Mukwonago Hospital 0.5 FTE

Location:  Mukwonago
Job Type:  Days - 1st Shift
Weekly Hours:  20

We Are Hiring:  Switchboard Representative- Mukwonago Hospital 0.5 FTE  


Begin your story with ProHealth Care's corporate team. ProHealth Care was recognized in 2020 by Forbes as the best-in-state employer for Wisconsin. The award is a testament to the more than 5,000 employees and providers who have spoken up about their love for their jobs and the work that they do. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.


At ProHealth Care, we offer a culture that's warm, welcoming, and vibrant. Additionally, we offer a generous benefits plan and resources to help you further your education. After all, it's the way you should be treated.


Culture is built every day, and we want you to be a part of this. If you're like us and are passionate about providing exceptional patient care, we'd like to meet you!


Schedule Details: This position supports the Switchboard at Mukwonago Hospital on first shift. Schedule is on a two week rotation, including a holiday rotation. Hours are 7a-3p Week One: Sunday and Tuesday Week Two: Monday, Friday, and Saturday 


What You Will Do:

The Switchboard Representative operates the communications systems within the hospital; to include the telephone system console, emergency communications equipment, paging system and physician registry system. Handles all hospital incoming calls using assigned scripting and other tools and references to appropriately interact and follow through on questions and inquiries of the customers.

Additional duties include:

  • Greets all incoming internal and external callers using the assigned phone etiquette scripting.
  • Prioritizes incoming calls by assessing and analyzing information to identify immediate emergency needs.
  • Handles confidential information appropriately by protecting and disclosing information to only those authorized.
  • Demonstrates technical knowledge and competence in the departmental procedures to accurately perform all of the hospital emergency perparedness codes and other tasks required. 
  • Maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
  • Understands and follows all Switchboard departmental processes implemented.
  • Performs all other duties as assigned.


What you will need:

  • High School Diploma
  • At least two years of customer service experience preferred

Why Join ProHealth Care: 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.


This Position Will Offer You:

  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee