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Supv, Access Operations

Location:  Brookfield
Shift Type:  Days - 1st Shift
Weekly Hours:  40

We Are Hiring:

 

Supv, Access Operations  

 

Begin your story with ProHealth Care's corporate team. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.

 

Schedule Details: Primarily day shifts Monday - Friday, shifts may vary based on the needs of the department and will may include an on call weekend and holiday rotation with 24/7 accountability. This job will be across multiple locations. The Supervisor role is responsible for day to day operation within the Access Operations department. Accountable for real-time management of established department performance metrics, including, but not limited to, monitoring call volumes, workflow, and established daily audit goals and assigning work to maximize productivity. Ensures staff is performing assigned activities and follows appropriate policies and guidelines. Assists with training staff on daily activities.  

 

 

For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas – providing outstanding care across a full spectrum of services. We strive to continuously improve our community’s health and well-being by combining skill, compassion and innovation.  All members of our team – whether clinical or non-clinical – have a direct impact on the delivering on our brand promise “The Way You Should Be Treated”. Employees in our corporate departments are a vital part of our overall success and in turn indirectly help us provide exceptional patient care.

 

Why Join ProHealth Care: 

 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

 

This Position Will Offer You:

 

  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

What You Will Do:

Accountable for real-time management of established department performance metrics, including, but not limited to, monitoring call volumes, workflow, and established service levels and assigning work to maximize productivity. Ensures staff is performing assigned activities and follows appropriate policies and guidelines.  Assists with training staff on daily activities.


What you will need:

  • Associate's Degree in related field or higher.
  • At least 4 years of related experience in call center operations, medical office administration, admitting/registration, or scheduling.
  • Previous leadership experience preferred.

About Us:

 

Learn more at ProHealthCare.org/Careers.

 

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee