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Patient Access Scheduler 1.0 FTE

Location:  Brookfield
Job Type:  Day/PM Rotation
Weekly Hours:  40.00

We Are Hiring:  Patient Access Scheduler 1.0 FTE  

 

Begin your story with ProHealth Care. ProHealth Care was recognized in 2020 by Forbes as the best-in-state employer for Wisconsin. The award is a testament to the more than 5,000 employees and providers who have spoken up about their love for their jobs and the work that they do. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.

 

At ProHealth Care, we offer a culture that's warm, welcoming, and vibrant. Additionally, we offer a generous benefits plan and resources to help you further your education. After all, it's the way you should be treated.

 

Culture is built every day, and we want you to be a part of this. If you're like us and are passionate about providing exceptional patient care, we'd like to meet you! *ca

 

Schedule Details: Monday thru Thursday open 7AM to 7PM Friday open 7AM to 5PM 

 

What You Will Do:

ProHealth Care is committed to creating an environment in which every interaction results in a positive experience! For over a hundred years our organization has stood out from our competitors because we strive to provide an exceptional experience with every person, every time.  All members of our team – whether clinical or non-clinical – have a direct impact on the delivering on our brand promise “The Way You Should Be Treated”.

 

As a member of the high performing Patient Access Team, this role provides the critical first point of contact with patients and potential patients to ProHealth Care.  We are looking for team members who are comfortable taking the initiative to provide a world class service experience to callers. 

 

Our call center is a dynamic work environment where professionals are given the opportunity and tools to use initiative and problem solving skills to get the caller (whether internal or external) exactly what they need, as quickly as possible, on the first call.  Patient Access Schedulers must possess the ability to adapt their approach to assist each caller appropriately, based on the caller’s individual needs. This includes the ability to communicate in a courteous and professional manger and demonstrating empathy while utilizing appropriate soft skills.  If you like to be challenged by learning new things, and want to apply those new ideas to better serve our patients, then this is the job for you!

 

The Patient Access Scheduler supports patient care delivery and management of the following processes: appointment scheduling, cancelling/rescheduling of appointments, handling patients who are no shows for appointments, referrals for clinical symptoms triage, prescription refill requests, provider referrals, future appointment outreach, wait list management and population health outreach. This role continuously provides world class customer service in a high volume setting (approximately 80-120 inbound calls per shift).  Schedulers provide a communication link between patients and care teams through the use of protocols, facility information, personnel lists, and relevant department policies and procedures.  They are continually looking for new and better ways to assist their customers, and they strive to never settle for less than the best service.

 

What you will need:

  • High School Diploma or equivalent required.
  • Ability to proficiently use a computer and type.
  • Experience working in one or more of the following areas:
    • Healthcare Call Center Customer Service
    • Healthcare with medical terminology knowledge
    • Call Center Customer Service OR
    • At least 4 years in customer service in an office and/or banking environment
  • Knowledge of medical terminology preferred.

 

Why Join ProHealth Care: 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

 

This Position Will Offer You:

  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events

 

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee