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Clinic Team Lead, Operations - RN or LPN or MA - Brookfield

Location:  Brookfield
Job Type:  Days - 1st Shift
Weekly Hours:  36.5

We Are Hiring: Team Lead Clinic Operations ProHealth Medical Group - Brookfield Clinic 

 

Compensation: Starting pay - $27.85/HR - hourly pay goes up with experience 

 

Schedule Details: Monday- 8:45am-3:30pm, Tuesday- 7:45am-7:30pm, Wednesday- 6:45am-3:30pm, Thursday-8:45am-3:30pm, Friday- 8:45am-3:30pm 

 

Begin your story with ProHealth Medical Group. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.

Job Summary

Demonstrates a high level of performance in the Medical Group clinical role and effectively establish, prioritize and balance the various duties of both the lead and employee roles. Provide first level support to the Medical Group Clinical Staff and Providers.

Responsibilities

  • Provides instruction and guidance to the clinic team members to improve efficiency, quality, and productivity. 
  • Serves as a resource for staff, which includes when other department leadership members are not present.
  • Provides education and training to staff to support and enhance department goals and the customer service experience.
  • Monitors and reviews the work of others and reports non-compliance and/ or performance concerns to department leadership. Assist with escalated calls and emails and provides coaching and resolutions to the representative in a timely manner.
  • Comprehends and verbalizes processes and procedures of the department. Identifies system and workflow improvements to enhance the team's efficiency. Analyzes problems and provides correct information and solutions.
  • Assists with department orientation and training new hires and existing staff.
  • Maintains a high quality and positive work environment so other team members are motivated to perform at their highest level.
  • Establishes and maintains effective relationships with team members.
  • Assists with department scheduling.
  • Assists with department staff meetings and agendas.
  • Assists with department inventory management including ordering of supplies and medications.
  • Performs a variety of tasks and assignments including special projects. Practices active listening skills
  • Change Agent that supports the growth of the department Excellent Communication skills
  • Working team member assisting with incoming and outgoing duties and other daily department and clinic tasks 

Additional Requirements

  • Must be a RN, LPN or MA role within the medical group
  • Bachelor's degree preferred
  • High school diploma or equivalent 
  • Registered nurse, Licensed Practical Nurse or Medical Assistant by training
  • At least 3-5 years of medical group experience
  • Previous leadership experience preferred

About Us:

 

Learn more at ProHealthCare.org/Careers.

 

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #CA *CA #LI

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee