ProHealth Care - Behavioral Health Screen Specialist - Waukesha Memorial - Part Time Days

Location: 725 American Ave, Waukesha WI 53188, United States Job Type: Days - 1st Shift Job ID: 112835

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Behavioral Health Screening Specialist – Waukesha Memorial – Outpatient

 

FTE: 0.90 (Full Time, 36 hours/week, Benefits Eligible)
Schedule: Days (Preferred 8:00 AM – 4:30 PM; flexible within clinic hours: Mon–Thu 7 AM–7 PM, Fri 8 AM–4:30 PM)
Location: Waukesha Memorial Hospital -Remote eligible after training

 

ProHealth Care is seeking a Behavioral Health Screening Specialist to join our Outpatient Behavioral Medicine team. This important role serves as the first point of contact for individuals seeking behavioral health care, helping callers navigate services, schedule appointments, and conduct evidence-based screening assessments. You'll be the bridge between patients and our expert behavioral health providers, offering compassionate guidance and accurate resource coordination.

 

What You’ll Do

  • Field incoming calls from new patients seeking behavioral health services

  • Use screening templates and clinical knowledge to match patients with appropriate providers

  • Register and schedule patients for their initial appointments

  • Administer behavioral health screening tools (e.g., PHQ-9, GAD-7, Mini-Cog, AUDIT)

  • Determine the appropriate level of care, referring to Assessment & Referral team as needed

  • Maintain awareness of provider specialties, availability, and insurance coverage

  • Accurately document patient interactions in the Epic EMR

  • Collaborate with community providers and maintain awareness of external resources

  • Protect confidentiality and ensure respectful, trauma-informed interactions

 

What You’ll Need

  • Bachelor’s Degree in Psychology, Social Work, Counseling, or related Human Services field

  • Prior experience with behavioral health screening tools strongly preferred

  • Comfort with phone-based triage and patient engagement

  • Familiarity with Epic or other EMR systems a plus

 

Why ProHealth Care?

  • Flexible schedule options and remote work available after training

  • Join a high-performing, mission-driven team with meaningful community impact

  • Comprehensive benefits starting on your first day of work

  • Supportive leadership and professional development opportunities

Job Summary

The BH Screening Specialist will be responsible for managing calls from new patients wanting to establish a relationship with a BH provider and assisting callers with these decisions.  They will have knowledge of the BMC providers as well as other BH resources in the community, and will make the appropriate referrals.  They will register/schedule the patient for their first appointment with any BMC providers.  They will also be trained to administer a variety of standardized BH screening tools and document accordingly in the patient's electronic medical record.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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