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Team Lead, Access Operations

Location:  Brookfield
Shift Type:  Days - 1st Shift
Weekly Hours:  40

ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org


Hours: Care Access hours of operation M-Th 0700-1900, Friday 0700-1700. Possible weekend leadership rotation.


Full Time / Part Time: Full Time Benefits


FTE: 1.00




What You Will Do:

Demonstrates a high level of performance in the Contact Center employee role and effectively establish, prioritize and balance the various duties of both the lead and employee roles.  Provide first level support to the Contact Center Staff.
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on Call Center activities. Responsible for the monitoring of daily operational functions of the Contact Center Department and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills.

What you will need:

  • High school diploma or equivalent.
  • At least 2 years of related call center and/or healthcare experience. 
  • Previous leadership experience preferred.


ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee